TECHNICAL IT SUPPORT SERVICES
Service Desk
A team of experts on hand and ready to provide assistance and resolve unexpected IT challenges including software, hardware, and other technical or operational matters.
Talk to an expertSo, what do we mean by IT Service Desk?
Nviron’s service desk is a centralised point of contact that you can call upon to assist and support your technical team. It serves as a single point of contact for organisations requiring help with technical and IT-related problems. The primary goal of Nviron’s service desk is to efficiently and effectively assist in resolving your IT issues, ensuring that your users can continue to work or use services without disruptions.
The Nviron IT Service Desk processes are based on the Information Technology Infrastructure Library (ITIL) framework, a set of best-practice procedures and processes for IT and digital service management.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Say hello to stress-free IT
Not one size fits all
Every single business we work alongside has different requirements, so our IT experts will work with you to get to the roots of what you’re looking for as an IT business partner.
We like to be proactive
After we’ve listened to your concerns, our experts will propose the required (sometimes alternative) processes and systems to ensure we’re always one step ahead. This will continue for the duration of our partnership.
People buy from people
We’re all about the relationship. We will ensure you’re happy with your dedicated contacts at Nviron and make sure that they are always available to resolve any issues as speedily as possible.
Our experts are trained by the experts
Our experts are all equipped with the ability to solve the most complex of issues and get you up and running before anything turns critical.
Benefits of IT Service Desk
Centralised support
Nviron’s IT Service Desk gives you a single point of content for your IT support. This centralisation reduces the burden on your in-house IT team, freeing them up to focus on higher-value tasks.
Remote support
Our IT Service Desk can provide remote support to advise on issues within SLA. Log a ticket and our service desk will aim to respond to your issues before they become big problems.
Efficient issue resolution
Our service desk team is certified across a diverse range of technologies to resolve various technical issues. This expertise helps resolve your problems efficiently and accurately, reducing downtime and productivity loss.
Cost efficiency
With Nviron’s service desk, you gain access to a wide range of technical expertise, available as and when you need to call upon it. This reduces the need to invest in additional internal IT staff or frees up your team to focus on other projects.
How we performed in November 2024
Our dedication to exceptional customer service is a constant. Explore these statistics to see our commitment to delivering top-tier service year-round.
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Tickets responded to (by a human) within SLA
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Tickets resolved (by a human) within SLA
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Mean time to fix
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Proactive alerts resolved
Frequently asked questions
Nviron's IT service desk is your employees' first line of support. It serves as a single point of contact for organisations requiring help with technical and IT-related problems. The primary goal of Nviron's service desk is to efficiently and effectively assist in resolving your IT issues, ensuring that your users can continue to work or use services without disruptions.
Nviron's IT Service Desk comprises a team of experts ready to assist and resolve unexpected IT challenges, including software, hardware, and other technical or operational matters.
The processes are based on the Information Technology Infrastructure Library (ITIL) framework, which outlines best practices for IT and digital service management.
A well-structured and efficient IT Service Desk is crucial for addressing immediate tech issues and the overall management of your company's IT landscape. Nviron's IT Service Desk offers numerous benefits:
- Addressing service requests – Acts as the first line of support, addressing and resolving service requests to minimise disruptions to your employees' workflow.
- IT tracking – Utilises a ticketing system to track and manage issues, ensuring no problem is overlooked and providing valuable data for identifying patterns, trends, and areas for improvement.
- Monitoring IT incidents – Manages incident identification, logging, and resolution to restore normal service quickly and minimise business operation impacts.
- Troubleshooting – Plays a crucial role in troubleshooting complex problems, helping identify the root cause of recurring issues and enabling permanent solutions.
Ready to streamline your IT operations
Situated between Manchester and Liverpool, our IT experts are perfectly positioned to take care of the tech, so you can focus on what really matters.
Get in touch